'Indian Institutions Not Close Enough to Industry' ; Harvard Business School Professor Robert S. Kaplan Evolved a Performance Metric, the Balanced Scorecard, for Businesses. He Spoke to Business Today's Manu Kaushik on a Recent Visit to India

Back in 1992, Harvard Business School professor ROBERT S. KAPLAN evolved a performance metric, the Balanced Scorecard, for businesses. It assesses a company's performance on intangible yet vital criteria such as customer loyalty, product innovation, employee capabilities and culture. Several global ... (Publication: Business Today)